We are always looking at ways to improve our service and your feedback is invaluable to us. You are welcome to email us with your thoughts, suggestions and comments. We would love to hear from you and every comment is very much appreciated.

If you are not happy with our service please raise this with your representative and we can work together to resolve your concerns. If you wish to make a formal complaint you may do so. You can

• Let us know your unhappy by phone, letter or email.
• We will consider your complaint in accordance with our complaints protocol which shall be forwarded to you. This process involves :
• Acknowledging your complaint in writing
• Fully investigating your complaint
• Seeking to resolve your complaint to your satisfaction as quickly as possible and no longer then eight weeks.

Any complaint which has not been resolved to your satisfaction can be directly raised with the Legal Ombudsman. The time limit for referring your complaint to the Legal Ombudsman is normally six months from our final response. You may contact the Legal Ombudsman at  Box 15870, Birmingham B30 9EB; Tel: 03005550333; www.legalombudsman.org.uk; email: enquiries@legalombudsman.org.uk